If you’re experiencing any technical issues while watching WillowCreek.TV, check out the FAQs below for some basic troubleshooting tips.

What should my first response be to any technical issue?

Three great first steps to resolve any tech issue are:

  1. Refresh the page.
  2. Double-check your internet connection.
  3. Try using a different web browser (See below).

Nine times out of ten, one of those steps will do the trick!

What does “refreshing” or “reloading” a page mean and how do I do it?

To “refresh” a web page simply means to load it again. To refresh the page on most browsers click the arrow at the top of the page that looks similar to this: . On Google Chrome and Safari, in the menu bar, click “View” and then “Reload”.

How do I download a different web browser?

Click these links and follow the accompanying directions to download Chrome, Firefox, or Opera.


You can verify that you have the latest version of your preferred browser using these links:

How do I make sure my browser’s Java & Flash player are up-to-date?

If your computer has an old version of Flash or Java, it could negatively affect video playback. Click the links below to check your versions of Flash Player and Java or download the latest version:

Why can’t I hear anything?

Videos start playing automatically as muted. Hover over the video and click the icon that looks like this: . If the video isn’t muted, check to make sure your device’s volume is up.

WillowCreek.TV isn’t loading. What should I do?

If WillowCreek.TV (Willow Creek Church Online) isn’t loading or it’s showing an error, you can watch the service on our YouTube channel.

LIVE: Saturdays at 5:30 p.m. CST & Sundays at 9 & 11:15 a.m. CST

ON-DEMAND: Anytime beginning Sundays at 12:30 p.m. CST